Refund Policy

                                                              
Hospinity’s Refund policy applies for all customers making an online payment pertaining to a doctor’s consultation charge, after booking an appointment using the Hospinity mobile application.
The refund policy is applicable under the following conditions, for payments made on the Hospinity platform, using any online payment methods:
·         Partner doctor unavailable for consultation after making an appointment, and customer chooses not to reschedule the appointment.
·         Payment deducted twice from the customer’s payment account.
·         Cash payment made to the partner doctor, if the online payment does not reflect in the customer’s Hospinity user account.
·         Upon a partner doctor’s formal request to Hospinity to refund a customer’s online payment.
To request a refund, users need to write to support@Hospinity.com with the details of the payment transaction including the Amount, Date and Doctor’s name. Any refund request must be made within 2 days of the consultation. Hospinity will not be bound to accept a refund request beyond this period.
 
The refund will be processed by Hospinity at its own discretion, after having made a reasonable enquiry and based on the verification of the payment details and the scenario for that payment. Customers will receive a reply within 7 working days based on the status of their refund request.
After a refund request is processed, Hospinity will credit the amount transacted to the account used by the user for making the payment, within 7 working days, on a best effort basis.
 
The refund policy does not apply in the following conditions:
·         If the payment was made in cash to the doctor after the consultation at the clinic directly, and no payments were made using the Hospinity platform.